Product Returns Click here for the RMA form.
All items sold by NeutronUSA.com are automatically covered by NeutronUSA.com's 30-day Guarantee against defects, except as otherwise specified on an individual basis on the invoice. Defect in this context means manufacturer's defects. We are not responsible for any damages resulting from work done by non-NeutronUSA.com certified technicians.
We do not guarantee compatibility.
NeutronUSA.com is not responsible for typographic errors and shall have the right to refuse or cancel any orders placed for products listed with incorrect information.
Return of Products purchased hereunder shall be governed by NeutronUSA.com's Product Return policies as set forth herein on the date of the invoice, or as otherwise provided by NeutronUSA.com to Buyer in writing. NeutronUSA.com reserves the right to modify or eliminate such policies at any time. Although NeutronUSA.com's policies may permit Buyer to return Products claimed to be defective under certain circumstances, NeutronUSA.com makes no representation or warranties of any kind with respect to the Products. NeutronUSA.com HEREBY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, AS TO THE PRODUCTS, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. NeutronUSA.com WILL NOT BE LIABLE FOR ANY DAMAGE, LOSS, COST, OR EXPENSE FOR BREACH OF WARRANTY.
NeutronUSA.com's 30-Day Guarantee*** against defects shall constitute NeutronUSA.com's sole liability and Buyer's exclusive remedy in connection with any claim of any kind relating to the quality, condition, or performance of any Product, whether such claim is based upon principles of contract, warranty, negligence, or purpose or otherwise. In the event NeutronUSA.com issues a return authorization to Buyer allowing Buyer to return Product to NeutronUSA.com, Buyer will deliver the Product to NeutronUSA.com's address in the United States, if so required by NeutronUSA.com, and Buyer shall bear all applicable federal, state, municipal, and other government taxes (such as sales, use, and similar taxes) as well as import or customs duties, license fees, and similar charges, however designated or levied, on any replacement Product to be shipped by NeutronUSA.com to Buyer. This warranty applies to all products, unless specifically stated otherwise.
All returns must be accompanied by a return form with a valid Return Materials Authorization (RMA) number and a copy of the invoice or packing list. You can obtain an RMA number at our Customer Service and Return Department Online section, or you can call us at 1-800-813-4218. An RMA number will not be issued beyond the 30th day from date of invoice and expires 3 days after the date it was issued (i.e. the package must be shipped within 3 days). All returned products should be shipped freight prepaid, insured and traceable via UPS or FedEx. Customer is responsible for shipping charges and risk of loss on all return shipments. The item must be shipped with original packaging intact and in a resellable condition. Original packaging that has been defaced or written on will not be accepted. Please double box the return package. Shipping and handling fees are not refundable in any event. Extended warranties offered by NeutronUSA.com are not refundable in any event. All refunds will be for NeutronUSA.com's current price or the sale price, whichever is lower, less any applicable fees or charges.
The following rules apply according to the reason for return:
- DO NOT WANT ITEM or ORDERED WRONG ITEM
Unopened box: A 7% restocking fee will be applied. Opened box: On most items, a 10% - 25% restocking fee will be charged, based upon the type of item and its condition.
- SUSPECT ITEM IS DEFECTIVE
Defective item: A replacement will be sent to the customer once we receive the defective item. A 7% restocking fee will be charged if a refund is desired instead of a replacement. Non-defective item: Items which are suspected defective but which are found not to be defective by a NeutronUSA.com technician will be charged an hourly rate of $39.99, not to exceed 25% of the item's cost. The proven non-defective part will be returned to the customer, who will be charged the above testing fee and return shipping charges.
- SHIPPING ERROR
Received Wrong Item: We understand how frustrating it is to receive the wrong item. Therefore, contact us immediately via our Customer Service and Return Department Online service, or call us at 1-800-813-4218. The correct item will be shipped to you immediately upon our receipt of the incorrect item.
Item Damaged in Transit: If you receive a shipping carton that shows obvious damage, please refuse the shipment. The shipping carrier is responsible for these damages, not you. If, upon opening the carton, you discover that the product was damaged during shipment, contact the carrier for inspection. If your order was shipped via UPS and arrives damaged, save the original packing materials and call UPS (1 800 PICK UPS) to report the damage. Then please contact us via our Customer Service and Return Department Online service, or call us at 1-800-813-4218, and NeutronUSA.com will file a claim.